Requirements, Duties, Job Position, Salary, Benefit, and Promotion Opportunities

Customer Service Representative

Requirements

• Basic knowledge of computer hardware, software, and PC games.
• A 3-month probationary period is required to be qualified as a full-time employee.
• Skills to keep the store tidy and follow up with some cleaning duties.
• Skills to follow up with the counter-customer service.
• Must be able to demonstrate the ability to pass pre-employment testing including background checks, drug tests, and a valid driver’s license.
• Have a high school diploma or equivalent.
• Applicants must be at least 18 years of age.

Duties

• Greeting customers
• Counter Service, POS Operation
• Guiding customers to the computer stations
• Cleaning and organizing stations after customers leave
• Cleaning and organizing the store to keep the tidy condition
• Tech support for simple issues, H/W, and S/W (including games) issues.

Job Types & Schedules

Part-Time for 2-day weekends schedules

• Weekend-Overnight Shift, 12 am to 8 am, Sat and Sun. (Finish by Sun 8 am)
• Weekend-Day Shift, 8 am to 4 pm, Sat and Sun.
• Weekend-Evening Shift, 4 pm to 12 am, Sat and Sun.

Full-Time for 5-day weekdays schedules

• Weekday-Overnight Shift, 12 am to 8 am Mon to Fri (5 Days per week)
• Weekday-Day Shift, 8 am to 4 pm, Mon to Fri.
• Weekday-Evening Shift, 4 pm to 12 am Mon to Fri.

Compensation

• $13/H for the training period including basic & advanced training for a month.
• $13/H – $15/H starting, depending on work performance during the training period.
• $1/H increase every 6 months, if qualified, up to $20.

Benefits and Advantages

• Health, Vision, and Dental insurance are provided. *This is only eligible for a full-time position.

Promotion Opportunities

• Can apply for the shift manager position after 1-year of work experience at LAN Center. *This is only eligible for a full-time position.
• Can apply for the entry-level IT tech job position after 1-year work experience at LAN Center. *This is only eligible for a full-time position.
• Can apply for the IT tech internship at the H.Q after 1-year work experience at LAN Center. *This is only eligible for a part-time position. *2-Days per week unpaid internship.

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Shift Manager

Requirements

• Include all required skills for the CSR position.
• 1 year of outstanding work experience at LAN Center as a CSR.
• 3 months probationary period is required to be qualified.
• Flexible schedule.
• Strong engagement and professional work ethics.
• Above-average knowledge of computer hardware and software.
• Excellent communication and social skills.
• Skills to handle small-size events and promotions.
• Must be a good example for other CSR.

Duties

• Supervising the whole shift.
• Supervising the work performance of CSR staff.
• Holding, handling, and controlling small-size events.
• Training new employees.
• Managing and controlling the store’s social media pages.
• Reporting issues and logs to the assistant manager.

Job Type & Schedule

• Full Time – 40 Hours, 5 Days per week.

Salary

• $2,500/M – $3,000/M as starting, depending on work performance

Benefits and Advantages

• Health, Vision, and Dental insurance are provided.
• Training provided for simple business management skills.
• Training provided for small-size event management skills.
• Training provided for computer troubleshooting skills to become a computer tech.
• Training provided to become an assistant manager at H.Q.

Promotion Opportunities

• Can apply for the assistant manager position after 1-year work experience at LAN Center as a shift manager.

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Assistant Manager

Requirements

• Include all required skills for CSR, and shift manager.
• 1-year outstanding work experience at LAN Center as a shift manager.
• 3 months probationary period is required to be qualified.
• Flexible Schedule
• Strong engagement and professional work ethics.
• Skills to handle large-size events and promotions.
• CompTIA A+ or equivalent IT level qualification by the general manager.
• Must be a good example for shift managers.

Duties

• Supervising all shifts at all stores.
• Supervising the work performance for CSR and shift managers.
• Holding, handling, and controlling large size events.
• Managing and controlling all store’s social media pages.
• Managing inventories.
• Managing game contents.
• Managing all computers, servers, and all IT systems
• Training new employees
• Reporting issues and logs to the store manager.

Job Type & Schedule

• Full Time – 40 Hours, 5 Days per week.

Salary

• $3000/M – $4500/H as starting, depending on work performance

Benefits and Advantages

• Health, Vision, and Dental insurance are provided.
• Training provided for professional business management skills.
• Training provided to become an entry-level IT tech.
• Training provided to become a store manager at H.Q.

Promotion Opportunities

• Can apply for the store manager position after 2 years of work experience at LAN Center as an assistant manager.

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Store Manager

Requirements

• Include all required skills for CSR, shift manager, and assistant manager.
• 2 years of outstanding work experience at LAN Center as an assistant manager.
• 3 months probationary period is required to be qualified.
• Flexible Schedule
• Strong engagement and professional work ethics.
• Wide vision and strong self-motivated mind to improve the store.
• CompTIA A+ and CCNA or equivalent IT level qualification by the general manager.
• Must be a good example for assistant managers.

Duties

• Supervising all shifts at all stores.
• Supervising the work performance for CSR, shift managers, and assistant managers.
• Supervising and directing large-size events.
• Supervising all store’s social media pages.
• Supervising inventories, game contents, computers, servers, and IT systems.
• Interviewing new employees.
• Deciding employment.
• Planning to improve business revenue.
• Reporting issues and logs to the general manager.

Job Type & Schedule

• Full Time- 40 Hours, 5 Days per week.

Salary

• $4500 – $5500/Month as starting, depending on work performance

Benefits and Advantages

• Health, Vision, and Dental insurance are provided.
• Training provided for professional business management skills.
• Training provided to become an IT tech.
• Training provided to become a general manager at H.Q.

Promotion Opportunities

• Can apply for the general manager position after 3 years of work experience at LAN Center as a store manager.

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General Manager

Requirements

• Include all required skills for CSR, shift manager, assistant manager, and store manager.
• 3 years of outstanding work experience at LAN Center as store manager.
• 3 months probationary period required to be qualified.
• Flexible Schedule
• Strong engagement and professional work ethics.
• Wide vision and strong self-motivated mind to improve the multi-stores.
• CCNP, and MCSE or equivalent IT level qualification by H.Q president.
• Must be a good example for store managers.

Duties

• Interviewing new employees.
• Deciding employment.
• Final decision-maker for business.
• Planning and scheduling business models to expand and multiply business.
• Reporting issues and logs to the board.

Job Type & Schedule

• Full Time – 40 Hours, 5 Days per week.

Salary

• $8000 – $10,000/Month as starting, depending on work performance

Promotion Opportunities

• Opportunity for a partner after 10 years working as a general manager.

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Other Opportunities if interested in the IT field.
H.Q, Cnetcurity Inc, the mother company of USA eSports Inc does not hire a person who only has IT certifications and does not have IT experience in the IT field. However, staff who are qualified at USA eSports can be treated as exceptional.

IT Tech Position – Entry Level

• Required work period at USA eSports: 12 months
• This opportunity is only eligible for a full-time position as a CSR.

Required work skills

• Top-notch customer service skills
• Perfect understanding of the work manual and how to follow up with it.

Required certifications

• CompTIA A+ or equivalent IT level qualification by the general manager.

Required IT knowledge

• Desktop building and O.S Installation
• Desktop troubleshooting
• Perfect understanding of CompTIA A+
• The basic concept of VPN and VLAN
• The basic concept of Windows Server and AD
• The basic concept of Cisco Switch and Router
• The basic concept of Sonicwall Firewall

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IT Tech Position

• Required work period at USA eSports: 3 years.
• This opportunity is only eligible for a full-time position as a CSR.

Required work skills:

• Top-notch customer service skills
• Perfect understanding of the work manual and how to follow up with it.

Required certifications:

• CompTIA A+ and CCNA or equivalent IT level qualification by the general manager.

Required IT knowledge:

• Perfect understanding of CompTIA A+ and CCNA
• Perfect understanding of VPN and VLAN concept
• Perfect understanding of Windows Server and AD
• Perfect understanding of Cisco Switch and Router
• Perfect understanding of Sonicwall Firewall

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FAQ

Q1: What is an ESports PC Gaming Center?

A: ESports stands for Electronic Sports. Much like traditional sports like soccer or golf, the games people enjoy on computers can provide an environment for people to compete and see who is best. The Esport appeal is that you can have fun regardless of place, time, and weather conditions. Alternatively, it could be called an ESports arena, PC Gaming Center, or LAN Center.

Q2: How many people usually work at the store?

A: 1~2 staff work at the store at any one time. It may differ depending on each store and shift circumstance. In addition, there are technicians at H.Q to provide tech support, and managers for general support, either on-site or remotely.

Q3: I don’t have any experience in a LAN center business as an employee. Could I expect successful training?

A: We need a person who loves and enjoys playing games, knowing computers, and helping others. If you are a person who can fulfill those, then that will be perfect. For all the other things that you may not know how to do, please do not worry because we have a well-qualified guidebook for new employees, and expert and experienced managers to work with you as your trainer to begin working smoothly. However, we require basic knowledge of computer h/w and s/w because this is a business dealing with many gaming PCs.

Q4: It seems like there are a lot of manuals. Do I need to fully understand the employee guidebook during the 3-days of training?

A: There are many different methods to train new employees. Our company chooses to provide a staff manual that is as detailed as possible to start work smoothly. All manuals are not only for basic training, but it also works as a handbook even after basic and advanced training. You don’t need to master all provided manuals within the training period, however, we strongly recommend you review the manuals in detail and as many times as possible until you fully understand them even after the advanced training. This will lead you to have strong confidence in the workplace, and as a result, you will get a chance for not only a higher starting pay but also a better career and opportunities to be promoted to a higher position including a manager or IT tech. It may look like there are many things to learn, but the manuals are simply just very detailed.

Q5: What is special about working at USA ESports Inc rather than working at an ordinary retail store?

A:

• We run our business based on membership so usually, customers are polite, friendly, and respectful to the staff.
• We are specialized in only PC gaming so you can expect customers to know computer h/w and s/w. As a result, our customer’s education level is above average which means you could expect a safe environment to work in.
• A LAN center is quite a special business model because this business provides customer service upon IT systems. At this very special place, you could get experience, and learn customer service skills, and tech skills including computers, servers, and network IT systems.

Q6: Could I gain a bright vision and plan for a job career at USA ESports Inc?

A: Our business philosophy is to grow you and the company both together. We are a company that opens opportunities as much as possible for our employees if qualified and ready. As you show great engagement, the company will not hesitate to provide opportunities for you. USA ESports Inc is an investable company for your time and career. If you are looking for a place to work you could vertically stock your career in computer, network, IT, customer service, and business management, this is the place.